Customer Service

*Please call us on 03 9480 1905 if you have any problems with our site, products or anything else we can help with.

Shipping & Delivery

We aim to ship your order within 2 to 3 working days from our Northcote store. We will let you know about any delays due to stock issues as quickly as we can, and endeavour to keep you informed through the process.

All standard deliveries are sent through AusPost.

Shipping Costs

We set our shipping rate on the standard AusPost parcel rate for your postcode, for a parcel of 1.5kg. Some of our heavier or bulkier products attract an extra shipping cost that will be charged at checkout. If you feel like a price is too expensive or could be done cheaper through a courier etc, please let us know and we will organise an alternative with you.

Privacy & Security

We never see or store your full credit card details, this is handled by our trusted payment provider, eWay.

Our site does use cookies to store information such as your cart, and to cache parts of the website so they load faster on your repeat visits. We also collect data through Google Analytics that anonymises your data but provides us with needed insight about how to improve your experience on our site. If you would like to opt out of Google Analytics tracking all over the web, see their Opt Out page.

 

Returns & Replacements

We abide by all relevant Australian Consumer Law in regards to refunds and returns, which entitle you the customer to a guarantee often beyond what is written on the packaging of a product. All products sold in Australia are eligible for return if they do not meet their 'expected service life'.

We really like to know when products fail before their time; as an eco-concious retailer, we want to introduce as little waste into the world as possible, and ensure that the products we sell are doing their jobs effectively. Please let us know when something goes wrong, and we'll look after you and take the issue to our supplier so we can make it better and easier for everyone.

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