Returns & Replacements
We abide by all relevant Australian Consumer Law in regards to refunds and returns, which entitle you the customer to a guarantee often beyond what is written on the packaging of a product. All products sold in Australia are eligible for return if they do not meet their 'expected service life'.
We really like to know when products fail before their time; as an eco-conscious retailer, we want to introduce as little waste into the world as possible, and ensure that the products we sell are doing their jobs effectively. Please let us know when something goes wrong, and we'll look after you and take the issue to our supplier so we can make it better and easier for everyone.