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Due to COVID-19 restrictions in Victoria, EnviroShop Northcote is closed and EnviroShop Newstead is operating with some limitations. Northcote is open for online orders but currently our click and collect option is unavailable. Please contact us to organise pickup/collect (Mon, Thurs & Sat 10am - 3pm). Email us any time with for advice or general enquiries about our products. We are happy to organise quotes and urgent installations of Sanden hot water systems. Email us for a quote or call these plumbers for urgent work. For any service issues with Sanden hot water systems we recommend Craig Smith Plumbing on 0434 460 771. For general plumbing issues in Melbourne we recommend Off Grid Plumbing on 0488 454 543. Stay safe, Enviroshop Team.
Due to COVID-19 restrictions in Victoria, EnviroShop Northcote is closed and EnviroShop Newstead is operating with some limitations. Northcote is open for online orders but currently our click and collect option is unavailable. Please contact us to organise pickup/collect (Mon, Thurs & Sat 10am - 3pm). Email us any time with for advice or general enquiries about our products. We are happy to organise quotes and urgent installations of Sanden hot water systems. Email us for a quote or call these plumbers for urgent work. For any service issues with Sanden hot water systems we recommend Craig Smith Plumbing on 0434 460 771. For general plumbing issues in Melbourne we recommend Off Grid Plumbing on 0488 454 543. Stay safe, Enviroshop Team.

Returns & Replacements

We abide by all relevant Australian Consumer Law in regards to refunds and returns, which entitle you the customer to a guarantee often beyond what is written on the packaging of a product. All products sold in Australia are eligible for return if they do not meet their 'expected service life'.

We really like to know when products fail before their time; as an eco-concious retailer, we want to introduce as little waste into the world as possible, and ensure that the products we sell are doing their jobs effectively. Please let us know when something goes wrong, and we'll look after you and take the issue to our supplier so we can make it better and easier for everyone.