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Due to the COVID19 restrictions in Victoria, the EnviroShop Northcote is closed and the EnviroShop Newstead is operating with some limitations. Northcote is still open for web orders. We usually have a click and collect option but are currently having issues that we're working on. Feel free to purchase something over the phone during our pickup/collect hours. (Mon, Thurs & Sat 10am - 3pm) You can email us at any time with general enquiries or for advice. We can still quote on Sanden heat pump hot water systems and organise installations for urgent cases. Email us for a quote or call one of the plumbers below for urgent attention. If you have service issues with a Sanden hot water system we recommend you call Craig Smith Plumbing on 0434 460 771. For general plumbing issues in Melbourne we recommend you call Off Grid Plumbing on 0488 454 543.
Due to the COVID19 restrictions in Victoria, the EnviroShop Northcote is closed and the EnviroShop Newstead is operating with some limitations. Northcote is still open for web orders. We usually have a click and collect option but are currently having issues that we're working on. Feel free to purchase something over the phone during our pickup/collect hours. (Mon, Thurs & Sat 10am - 3pm) You can email us at any time with general enquiries or for advice. We can still quote on Sanden heat pump hot water systems and organise installations for urgent cases. Email us for a quote or call one of the plumbers below for urgent attention. If you have service issues with a Sanden hot water system we recommend you call Craig Smith Plumbing on 0434 460 771. For general plumbing issues in Melbourne we recommend you call Off Grid Plumbing on 0488 454 543.

Returns & Replacements

We abide by all relevant Australian Consumer Law in regards to refunds and returns, which entitle you the customer to a guarantee often beyond what is written on the packaging of a product. All products sold in Australia are eligible for return if they do not meet their 'expected service life'.

We really like to know when products fail before their time; as an eco-concious retailer, we want to introduce as little waste into the world as possible, and ensure that the products we sell are doing their jobs effectively. Please let us know when something goes wrong, and we'll look after you and take the issue to our supplier so we can make it better and easier for everyone.