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Due to the COVID19 restrictions in Victoria, the EnviroShop Northcote is closed and the EnviroShop Newstead is operating with some limitations. We are still open for web orders with increased delivery times expected. You can order for collection from Northcote if you are a trade customer or live within 5km of the store by using the 'Northcote Pick Up' option on the website or you can email us and we will call you next time someone is in the store. At this stage we are processing orders on Monday and Thursday mornings. You can email us at any time with general enquiries or for advice, we're checking emails from home. We can still quote on Sanden heat pump hot water systems and organise installations for urgent cases. Email us for a quote or call one of the plumbers below for urgent attention. (Please note they are not emergency plumbers, if it's the middle of the night look up your local emergency plumbing service) If you have service issues with a Sanden hot water system we recommend you call Craig Smith Plumbing on 0434 460 771. For general plumbing issues in Melbourne we recommend you call Off Grid Plumbing on 0488 454 543. We hope you all stay safe and well and look forward to seeing you all in person again as soon as possible.
Due to the COVID19 restrictions in Victoria, the EnviroShop Northcote is closed and the EnviroShop Newstead is operating with some limitations. We are still open for web orders with increased delivery times expected. You can order for collection from Northcote if you are a trade customer or live within 5km of the store by using the 'Northcote Pick Up' option on the website or you can email us and we will call you next time someone is in the store. At this stage we are processing orders on Monday and Thursday mornings. You can email us at any time with general enquiries or for advice, we're checking emails from home. We can still quote on Sanden heat pump hot water systems and organise installations for urgent cases. Email us for a quote or call one of the plumbers below for urgent attention. (Please note they are not emergency plumbers, if it's the middle of the night look up your local emergency plumbing service) If you have service issues with a Sanden hot water system we recommend you call Craig Smith Plumbing on 0434 460 771. For general plumbing issues in Melbourne we recommend you call Off Grid Plumbing on 0488 454 543. We hope you all stay safe and well and look forward to seeing you all in person again as soon as possible.

Shipping Policy

We aim to ship your order within 2 to 3 working days from our Northcote store. We will let you know about any delays due to stock issues as quickly as we can, and endeavour to keep you informed through the process.

Most deliveries are sent through AusPost, some are sent via courier services when necessary.

Shipping Costs

Some of our heavier or bulkier products attract an extra shipping cost that will be charged at checkout or we may need to call you to organise payment of a shipping surcharge after purchase. This is generally explained on the relevant product page. If you feel like a freight charge is too expensive or could be done cheaper through a courier etc, please call us and we will endeavour to organise an alternative with you.